CasinoChan
Why Choose CasinoChan?
Up to 400 EUR + 120 Free Spins
18+ | Gamble Responsibly | T&Cs Apply
CasinoChan Review
CasinoChan is an online casino operated by DAMA N.V., licensed under the Curacao Gaming Control Board since 2019. It features an impressive portfolio of 70+ game providers including Pragmatic Play, Evolution Gaming, and Microgaming. The platform offers video slots, table games, live casino experiences, and mobile compatibility. Players appreciate the "withdrawals within 24 h once processed," 24/7 live chat support, and diverse payment methods spanning traditional cards to cryptocurrencies. However, the casino maintains "multiple country restrictions" affecting availability. While user ratings average 9.1/10 across 56 reviews, the platform's regulatory rating stands at 6/10, reflecting concerns including two documented complaints regarding account closures and withdrawal processing issues.
Deposits, withdrawals & limits
Deposit Methods (19)
Withdrawal Methods (16)
Currencies (10)
Withdrawal Times
- E-Wallets:
- 0-24 hours
- Bank Transfers:
- 1-7 days
- Card Payments:
- 1-7 days
- Pending Time:
- 0-72 hours
Withdrawal Limits
- Per Day:
- EUR 4,000
- Per Week:
- EUR 16,000
- Per Month:
- EUR 50,000
What CasinoChan players say
4.6/5 · 7 reviews
Safety, payouts & player experience
Casinochan, established in 2019 and operated by Novatrix SRL, achieves a "High" Safety Index of 8.6/10. The casino holds licenses from Comoros and New Brunswick authorities. It offers extensive game variety through 143 providers and supports 33 payment methods with withdrawal limits of €4,000 daily and €50,000 monthly. Customer support is available 24/7 across six languages. However, "we consider the Terms and Conditions somewhat unfair" due to several potentially predatory clauses regarding bonus forfeiture and low-risk play restrictions. While player feedback rates as "Good" across 14 reviews, the casino maintains interconnections with 17 related platforms, suggesting potential shared operational concerns relevant to Safety Index calculations.
What to watch
- −Some unresolved complaints
- −Multiple country restrictions
The operator
- Owner
- Novatrix SRL
- Established
- 2019
- License
- Comoros (AOFA), New Brunswick (TGC) (Comoros, Canada (New Brunswick)) · ALSI-202508056-FI2, 0000002
- Live chat
- 24/7
- Support languages
- English, French, German, Italian, Spanish, Portuguese
Bonuses
Complaint history
564 total complaints · 146 resolved · 10 unresolved · 392 rejected
Revolut withdrawal rejected; casino required bank transfer or e-wallet alternatives.
Identification documents repeatedly rejected; player unresponsive to inquiry attempts.
Winnings cancelled due to alleged multiple accounts violating Terms & Conditions.
Recent player reviews
“Bonus structure clear and easy to use with $75 free spin winnings.”
“Smooth experience; deposited, claimed bonus, cashed out $130 without issues.”
“Excellent welcome bonus with low wagering; successfully cashed out winnings.”
Game providers (143)
Responsible gambling tools
Missing: deposit limit, wager limit, loss limit, time limit, self exclusion, cool off, reality check, self assessment test, withdrawal lock, self exclusion register
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